REGISTRATION / IDENTIFICATION
To make purchases on our website you must register in it. Your data will be saved and your future purchases will be faster. To register in our online store you must go to the "User Access" section located in the upper area of the website and fill in the new customers form. If you are registered and have forgotten your password you must go to the same section and click on the link "I have forgotten my password" and insert your email address, then click on the "Recover" button and you will be automatically sent an email with instructions.
PURCHASING PROCESS
Buy in our online store is very simple, simply find the desired product through the search engine that the store offers you or by browsing the different categories that you can see on the left of the web. Once the product is located, just click on the "Add to cart" button and follow the following steps:
- Login. To be able to make purchases in our online store, you must access your user data or create a new account (if you do not already have one), through the "User Access" section
- Destination.In this step of the purchase, you must provide the Shipping and Billing addresses for your order. By default, the address provided during the creation of the account will be used as the shipping and billing address, but if you wish you can create a new one to receive the order, the invoice or both.
- Transport.A list will be shown with all the shipping methods available in the store, as well as its additional cost if you have one, where you must select the shipping method that best suits your needs. To see more information about the forms / shipping costs click on the following link: See more information about Forms / Shipping Costs.
- Formas de Pago.Our online store offers various forms of payment to facilitate the purchase process. You must select one of all available to be able to make the purchase successfully. To see more information about payment methods, click on the following link: See more information about Payment Methods.
CUSTOMER SUPPORT
If you have any questions regarding products or services from our online store, please contact us through our email info@energiazen.es. We will answer you as soon as possible.
PRICES
The sale prices of the products are shown in Euros and include VAT. They do not include shipping, management or other expenses. These expenses will be borne by the customer, being informed at all times before confirming the order and finalizing the purchase process
DELIVERY TIMES
The shipment of the goods will be made the next working day of your purchase, considering the approximate time of arrival of 3 to 7 working days, approximately, from the exit of our warehouse. If at this time you do not receive your order, please contact us. See more information about Shipments..
RESPONSIBILITIES
Energía Zen is not responsible for the possible damage caused by the use of this site, as well as the consequences that may arise from the improper use of the products purchased here. The prices, characteristics and availability of the marketed products may vary without prior notice.