Shipments
Shipping costs
For your order we have fixed shipping rates *, which are calculated taking into account various factors. Postal code, weight, size, destination country, etc..
| Area | Shipping Costs | Free Shipping |
|---|---|---|
| Galicia | 5.50 € | Free from € 100 purchase |
| Rest of Spain Peninsular | 7 € | Free from € 150 purchase |
| Baleares, Canarias, Ceuta and Melilla | 12 € | Free from € 250 purchase |
| Other Areas | CONSULT | CONSULT |
* Delivery to the Balearic Islands, Canary Islands, Ceuta, Melilla and other countries
In the prices indicated for the shipping costs we do not include the possible additional expenses for customs and taxes that in any case would be paid at destination by the client. Energía Zen does not take responsibility for any changes that may occur from customs without notice.
Forms of Delivery and Delivery Deadlines
Energía Zen guarantees the delivery of your merchandise to the transport company on the same day that the order is placed, as long as they are formalized before 11: 00h. (Spanish time), we have stock and it is done on a working day. If your purchase is made on Saturday, Sunday or holiday, the order will be processed on the first working day after the day of realization.
You must take into account that the delivery times are computed in working days and that they can be altered by local or national holidays.
Also, if the chosen form of payment is a bank transfer, we will not send the order until we have bank confirmation of the transfer.
The transport company through which they will receive their products purchased in Energía Zen is Halcourier. To ensure that there are no incidents in the delivery (incorrect address, wrong phones, etc.), it is very important to correctly complete your customer registration in our store.
Energía Zen reserves the right to vary the type of shipment and the transport company through which we carry out such shipment, provided that it does not harm the customer.
Returns
If for any reason you are not satisfied with your purchase, you have a period of 14 working days, from the date of delivery of the order, to change or return it. Provided that the product is in perfect condition has not been used, have its original packaging, present its warranty seal and all its accessories intact, and present the original purchase ticket.
In case the merchandise is damaged due to improper packaging, we will not accept the return. That is why it is very important that you return the exchange or return products perfectly packaged.
Said shipment is the responsibility of the client, as well as the shipping costs of the new order in case of change. We advise you to send the return or exchange by certified mail or with acknowledgment of receipt.
When we receive the goods and verify that all the above conditions are met, Energía Zen will accept the return of the product and we will proceed to refund the amount according to the payment method made, or, if applicable, to the shipment of the new order. We will notify you by email once we have received and processed your return.
Before making any changes or returns, if you have any questions, send us an email to info@energiazen.es or call us at 981 307 134 to try to solve it..